→ Refunds
All sales final.
Everything sold here is a digital download. It arrives instantly and cannot be returned, so purchases are final. The exceptions are below, and they are real ones.
Last updated October 5, 2026
The rule
All sales are final on digital downloads. Presets, LUTs, guides and any other file sold by Max Loew Media are delivered to you the moment payment clears. Once a file has been sent there is no way to take it back, so a refund would mean giving the product away. For that reason refunds are not offered for change of mind, for buying the wrong thing, or because a look was not what you expected.
Please read the page before you buy. The GRADE page shows every look as a full before and after on real files, lists exactly what is included, and states which software it works in. Nothing about the pack is hidden behind the checkout.
When you will get a refund
If the product is broken or you never received it, that is on me, not you. Email max@maxloewphoto.com and it will be fixed or refunded in full:
- →The download link never arrived or stopped working before you could use it.
- →A file is missing, corrupted, or will not install.
- →You were charged more than once for the same order.
- →The pack is materially different from what the page describes.
Try the fix first. Most install problems are a Lightroom version or an import step, and they take one email to sort out.
Compatibility is your side of it
The presets are XMP files for Adobe Lightroom Classic, Lightroom, and Photoshop (Camera Raw). They do not work in Capture One, Luminar, DxO, or other non-Adobe editors, and that is stated on the product page. Buying them for software they were never built for is not grounds for a refund.
Your statutory rights
Nothing here removes a right you have by law. Some countries give consumers a cancellation right on digital purchases, and where such a right applies it overrides this policy. If you believe you have one, say so in your email and it will be honoured.
Who actually takes the payment
Checkout is handled by Lemon Squeezy, which acts as the merchant of record for this store. They process the payment, collect and remit any sales tax, VAT or GST, and appear on your statement. Lemon Squeezy operates its own buyer terms and may issue a refund under them independently of this policy.
Before you open a dispute
Email me first. A card dispute takes weeks, costs both of us, and nearly always started as something a single reply would have solved. Write to max@maxloewphoto.com with your order number and I will come back to you.